Customer Support
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What makes us different from our competitors?
- All support services are handled from one location in Redmond Washington. When you call, you will get a live body that answer the phone, not a voice mail system that has you spending hours trying to get a problem solved.
Whether you have questions about operating your equipment, need a service call or anything related to your billing, you call only one phone number.
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Our Field technicians all have company trucks. Why is that essential? Because if you plan to make repairs on the first call, you have to have the parts and supplies. Our technicians carry over $11,000 of parts and supplies in every truck. Most of our competitors carry less than $1,000 of mobile inventory, resulting in delays in repairs and make it necessary for you to make a second or third call to resolve your problem.
- Service response is critical to most companies. First Choice understands that time is money, and waiting a day or two for a technician to solve your problem is costly. We publish our service response monthly. From the time we receive your phone call to the arrival of our technician, our average service response time is just over 3 hours.
- We have full time key operator trainers. Once you lease or purchase a machine from us, we will spend all the time you need to provide you the training necessary to use the equipment. Most of our competitors force the sales people to do the training. At First Choice, our trainers just train. They will also come back for retraining if you change personnel and need more help.
- One other critical difference between First Choice and our competitors is how we handle preventative maintenance on your office machines. Most of our competitors make you call multiple places and phone numbers to get supplies and service. Our competitors make you order your supplies in advance and make sure they are on hand for your preventative maintenance. Not at First Choice.
At First Choice, you make one phone call and one call only for all of your needs. Our technicians carry all of the preventatives maintenance supplies with them in their trucks. We don’t make you wait a week to get your supplies via UPS. When you call, we come out immediately and we have everything necessary to get the job done right.
- Ever had a technician that just couldn’t repair your equipment? We have the deepest quality of technical staffing in Washington state and, in most cases, will solve your problem the first time. If our front line technicians can’t resolve an issue, we immediately send in a specialist. Odds are that you will see the same technician over and over. Most of our technicians have been with the company for over 10 years. Some as long as 27 years.
Let us help you!
» Place a Service Call
» Help Line
» Schedule a Move
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